Refunds and Returns

Personalised items 

We DO NOT accept returns or exchanges on any products that are purchased with personalisation. Please note, you agree to this when ordering. 

Refunds on Non-Personalised Items

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. 

To request a return, please contact us at info@unboxeddreams.com within 7 days of receiving the defective order. If you do not contact us within 7 days of receipt of the item we will not be able to issue a refund of any defective or damaged goods.

Returns Policy

All items must be returned new, unused 

Please ensure you obtain proof of postage for your return package.

Items should be returned to us within 14 days of your delivery.

You are responsible for the return delivery costs. Shipping costs are non-refundable.

Once received and approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days.